We guarantee the excellence of our products. However, if a manufacturing defect is found, that we had not detected, it can be returned, at the customer's expense, for a full refund. No exchange. To proceed, the customer must contact massageenergiesante@hotmail.com , providing the following information: Name, first name, transaction #, product description, reason for return. We will be happy to send you the return process. This must be returned in the original condition (clean, not washed or dry cleaned). The complaint must be made within a maximum of 30 days of the reception of the goods, the details of the transaction must be included in the shipment. The refund will be processed upon receipt of the product.